Frequently Asked Questions

30-Day Refunds

We offer a full money-back guarantee for all course purchases made on our website. If you are not satisfied with the course that you have purchased from us, you can get your money back no questions asked.

Quality Assurance Arrangements

Create PT monitors and evaluates all its systems, policies and procedures for the delivery of regulated qualifications to ensure they are in line with regulatory General Conditions of Recognition.

Malpractice and Maladministration

Malpractice is essentially any activity or practice which deliberately contravenes regulations and compromises the integrity of the internal or external assessment process and/or the validity of certificates and associated achievement.

Learner Induction Process

Create PT are committed to all learners receiving an enhancing learning experience where you achieve your goals and aspirations. Therefore we value your induction process which highlights what you can expect from Create PT while you are studying with us.

Equal Opportunities and Diversity

We promote a working environment in which diversity is recognised, valued and encouraged. We acknowledge the multi-cultural and diverse nature of the UK workforce and society in general.

Confirming the Identity of all Learners Procedure

The Centre takes the identity of learners and their progress through their chosen Create PT programme seriously. Therefore, in line with Active IQ requirements we are required to confirm the identity of all our learners.

Reasonable Adjustments and Special Considerations

This policy sets out the procedures that learners and tutors should follow when implementing reasonable adjustments and special considerations.

Appeals Procedure

The purpose of an appeals procedure is to ensure that every learner who is not satisfied with the outcome of an assessment decision has the right to appeal against the decision that has been made.

Complaints Policy & Form

This document sets out Create PT complaints policy and procedure and is aimed at our learners and all interested parties who encounter a direct or indirect service from Create PT. Create PT’s values our learners who undertake our course.

Privacy Policy

This policy covers how we collect and use your data in order to provide our services.

Terms & Conditions

The website and its use are governed by our terms and conditions. You must agree to these when accessing the website and purchasing courses.